Temporary Telesales Advisor

Purfleet

Job Details

Location

Head office - E-Commerce

Contract Type

Temporary

Working Pattern

Full Time

Salary

15,000 - 22,000 OTE

Closing Date

31/08/2019 22:00

Role Purpose

This is a temporary vacancy for 9 - 12 months.

To deliver an exceptional customer experience to our telephone enquiries, keeping the customer at the heart of everything that you do by achieving the highest standards of service along with a strong commercial performance across all KPIs.

Responsibilities & Accountabilities:

• To promote and sustain the highest levels of service by putting the customer at the heart of everything you do.

• Demonstrate and explain all options via the telephone, in-line with the customer’s needs.

• Accurately process orders to ensure the customer has everything they need.

• Communicate clearly and pro-actively at every step of the customer journey to ensure a great experience.

• Communicate clearly and pro-actively with Estimators and Fitters to ensure they have everything they need to in order to deliver a great customer experience.

• Achieve individual success in terms of sales and service to contribute to the overall commercial performance of the store and Company.

• Maintain a detailed knowledge of all products and services as well as our competitors’ ensuring customers’ needs are met through your expertise.

• Create an environment which is not only a great place to shop but also to work for you and your colleagues.

• Strive for continuous personal development

• Understand and adhere to Carpetright codes of conducts/policies and procedures at all times.

• Ensure high standards are maintained in store and back of house.

• To undertake any tasks as reasonably requested by management.

What you will need

  • Previous exposure of a Telesales/Contact Centre Environment.
  • Ability to deliver exceptional Customer Service.
  • Self-motivated and able to act on own initiative.
  • Clear and confident communicator.
  • Results orientated/Target driven.

Confident and competent numeracy skills