Temporary Telesales Administrator


Job Details


Head office - E-Commerce

Contract Type


Working Pattern

Full Time



Closing Date

30/11/2019 23:00

The Role

This is a temporary role for 9-12 months.

Role Purpose:

As part of the Telesales team, you are responsible for ensuring that all administration processes are followed accurately and consistently. Ensuring losses are kept to a minimum through maintaining all procedures are followed as outlined by the company.


Responsibilities & Accountabilities:

  • To promote and sustain the highest levels of service by putting the customer at the heart of everything you do.
  • Assist in create and maintaining an environment in Telesales where all customers feel welcome and comfortable when contacting the department
  • Accurately process orders to ensure the customer has everything they need.
  • Communicate clearly and pro-actively at every step of the customer journey to ensure a great experience.
  • Communicate clearly and pro-actively with Estimators and Fitters to ensure they have everything they need to in order to deliver a great customer experience.
  • Achieve individual success in terms of sales and service to contribute to the overall commercial performance of Telesales and the Company.
  • Maintain a detailed knowledge of all products and services as well as our competitors ensuring customers’ needs are met through your expertise.
  • Create an environment which is not only a great place to shop but also to work for you and your colleagues.
  • Strive for continuous personal development
  • Understand and adhere to Carpetright codes of conducts / policies and procedures at all times.
  • Ensure high standards are maintained within the department.

What you’ll need:


  • Strong administration skills.
  • Exposure to working in a retail environment.
  • Ability to deliver exceptional Customer Service.
  • Self-motivated and able to act on own initiative.
  • Clear and confident communicator.
  • Highly numerate.